Frequently Asked Questions
Q: [How large is your company and how
long have you been in business?]
A: [We are a small unlimited independent company processing payrolls
since April 1996. More>]
Q: [How much do you charge and how does
your price structure work?]
A: [Our price depends on the type of business and the number of
employees. Our minimum price is £35.00. A written quotation is
available on request.
More>]
Q: [What type of reports are included in the monthly payroll fee?]
A: [Payslips and summary reports are included. Customised payroll
reports and bespoke wageslips are available. Email pdf option
is also available.
More>]
Q: [Can we see an example of a payslip?]
A: [See page 10 of attached brochure or our website or visit our
payslip page More>]
Q: [Is there a setup charge and if so,
does the set up cost charge change depending on the number
of employees? ]
A: [In many cases, a setup charge is not levied. It depends on the
business type, how the data is presented and the software being used.
Our setup charges if applied will always includes a full payroll
audit More> ]
Q: [Do you submit the annual returns
electronically to HMRC and the NHS Pension Agency?]
A: [We submit all annual returns electronically. HMRC will pay small
employers with 50 or less staff an online filing incentive.
More> ]
Q: [How do we setup our payroll with
you?]
A: [A letter will be sent to you listing what we need. We will also email you an Excel template to collect your staff
details and year to-date figures electronically. In some
cases, we can use your last payroll backup.
More>]
Q: [How secure is the data?]
A: [We keep onsite and offsite backups of the payroll data. We also
have a warm site as contingency where the data is duplicated on another computer
and we hold a support contract with Xperience, a local IT firm.]
Q: [How do we communicate
payroll data to you?]
A: [Through an emailed excel timesheet, fax, internet submission or
post. More>]
Q: [What
are your quality control procedures to ensure mistakes do not occur?
]
A: [We have a 4 tier checking system conforming to ISO 9001 standards
which includes variances and reconciliations.
More>]
Q: [What systems do you use
and is it HMRC accredited?]
A: [We use Sage payroll in conjunction with our own internal SQL
database system for reporting. We have our own company website system to
collect data.]
Q: [What
about risk management and serious payroll errors?]
A: [We have professional indemnity insurance as well as business
interruption and employers public liability. No claims have ever
been made as we have a 99.99% payroll processing accuracy rate.]
Q: [Are your staff fully trained?]
A: [We train all our staff in accordance with the Investors In
People standards. Our staff have payroll and accountancy
qualifications. More>]
Q: [Can we arrange a meeting to discuss
more?]
A: [Yes. Many small busy companies do not have time for meetings
hence the reason we post our comprehensive information pack.
However, you can visit us on site to see our operation and
meet our team. More> ]
Q: [What next?]
A:
We recommend that you also see
what our clients say about us, look at our current
case histories
and ask yourself if it is a good idea to outsource. Our
online questionnaire
should help. When you are ready to take things further,
submit your details for a quotation
and information pack.
This page was last updated 01/11/2007
